Kokoala Design Inc.
Enter your search term here...
New support ticket
Check ticket status
Guarantee, exchanges & returns
Are Kokoala products guaranteed?
I bought my product from a retailer, can I do an exchange with you?
I ordered the wrong zipper, how do I exchange it?
I need to exchange my zipper, do I also need to send back my extension ?
I received my order but it's just not fitting my coat well, how can I the return it ?
See all 9 articles
Extensions & accessories
Will the extension be warm enough for cold weather?
How should I dress my baby?
Until what age or weight can my baby be carried with your coat extension?
What if my jacket is shorter or longer than your extensions?
I would like to wear my Kokoala extension with several coats. Is that possible?
Shipping & delivery
Am I eligible for free shipping?
Where do you ship to?
How much is shipping to the US/ (France and Switzerland)?
I still haven't received my order. How can I track it?
What are the shipping delays?
How do I know what is the correct zipper for my coat?
Do you have a universal clip or a universal zipper?
I cannot find the requested info or I cannot find the code. / I answered the online questionnaire to identify my zipper and it does not work.
I already have an extension, can I buy only the zippers?
One side of the zipper works, but the other side doesn't. What should I do?
See all 7 articles
Help Desk Software