Please get in touch with our customer service at service@kokoala.com with the following information:


- You order number
- The code from the Kokoala zipper that is problematic
- The length of the zipper on your coat 
- One picture of your pull tab from the inside, whit the zipper unzipped (clearly showing the number of the pull tab)
- One picture of your zipper, zipped up from the outside

Below is an example