Zipper questions

How do I know what is the correct zipper for my coat?
When purchasing your extension on our online store, you will be asked to answer a short questionnaire that will allow us to identify the zipper correspondin...
Tue, 17 Sep, 2019 at 12:19 PM
Do you have a universal clip or a universal zipper?
Our extensions and zippers are designed to fit your coat perfectly, and when you purchase your extension from our online store, you will be prompted to answe...
Tue, 17 Sep, 2019 at 12:21 PM
I cannot find the requested info or I cannot find the code. / I answered the online questionnaire to identify my zipper and it does not work.
We have a solution! Please contact our customer service department at service@kokoala.com, with the following information: - The length of the zipper o...
Tue, 17 Sep, 2019 at 12:26 PM
I already have an extension, can I buy only the zippers?
At Kokoala, you can buy zippers and other accessories separately. All you need to do is order your removable zipper directly on our site, using our selectio...
Tue, 17 Sep, 2019 at 12:27 PM
One side of the zipper works, but the other side doesn't. What should I do?
Please get in touch with our customer service at service@kokoala.com with the following information: - You order number- The code from the Kokoala zipper...
Tue, 17 Sep, 2019 at 12:32 PM
My zipper is too long. What should I do?
If you ordered the right length of zipper for your coat, but your Kokoala zipper still seems too long, do not worry! Simply fold the Kokoala zipper accordi...
Tue, 17 Sep, 2019 at 3:04 PM
I have multiple coats I'd like to wear my extension will. Can I buy just one extension?
Our extensions are designed to be worn with different coats, with a single extension and compatible zippers for each coat. When buying your extension on ou...
Tue, 17 Sep, 2019 at 12:36 PM